Shipping policy

Shipping Policy

Last updated: September 28, 2026

1. Overview

This Shipping Policy explains our shipping rules and procedures for all orders placed on warmsteadco.com. Please read it before placing an order.

We ship to customers worldwide. Orders with more than one product may arrive in separate packages with separate tracking numbers. You will not be charged extra shipping for split shipments.

2. Shipping Rates

We offer free shipping on all orders.

3. Delivery Timeframes

3.1 Processing and transit times

3.2 Order cut-off time

Orders placed by 5:00 PM EST begin processing the same business day. Orders placed after that time begin processing the next business day.

3.3 Important delivery notes

All delivery dates are estimates and are not guaranteed. Delivery can take longer during peak shopping seasons, public holidays in the origin or destination country, bad weather, customs inspections, and carrier delays beyond our control.

4. Shipping Methods & Carriers

We ship all orders using standard international shipping through our trusted shipping partners. These partners may include international couriers such as DHL, UPS, and FedEx, as well as local postal services in your country.

The carrier for your order depends on your location and your order's details. On many international shipments, the package is handed to your local postal service or a local carrier for final delivery.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and brokerage fees charged by your country. These charges are set by your local customs authority, not by Warmstead. Unless your checkout states otherwise, they are not included in your order total. You are responsible for paying them when your package arrives.

Customs policies vary from country to country. We recommend contacting your local customs office for more information.

If you refuse a package because of customs charges, those charges and the original shipping costs are not refundable.

Customs processing can also add time to your delivery. This is outside our control and the carrier's.

6. Order Tracking

6.1 Tracking information

When your order ships, you will receive a confirmation email containing:

• Your tracking number
• A direct tracking link
• Your estimated delivery date
• The carrier handling your shipment

If your order ships in more than one package, you will receive tracking information for each package.

6.2 How to track your order

To track your order, click the tracking link in your shipping confirmation email. You can also enter your tracking number on your carrier's website for real-time updates. If your package is handed to a local carrier for final delivery, your tracking number may change or continue on that carrier's website.

6.3 Tracking updates

Tracking information usually starts updating within 2–5 business days after your order ships. International packages may show few or no updates while they are in transit between countries or clearing customs. This is normal. Updates resume once the package reaches your country.

7. Delivery Issues

7.1 Missing items

If your package appears to be missing items, first check your tracking. Orders with more than one product may arrive in separate packages on different days.

If items are still missing, contact us immediately with:

• Your order number
• The name and description of each missing item
• Photos of the items you received, if applicable

7.2 Incorrect items received

If you receive the wrong item, email us at help@warmsteadco.com with:

• Your order number
• Clear photos of the incorrect item
• A description of what you ordered and what you received

We will arrange for the incorrect item to be returned at no cost to you and ship the correct item right away.

Always contact us before returning any items. If you return an item without prior authorization from our customer service team, we cannot refund your shipping costs.

7.3 Damaged items

If your items arrive damaged, take clear photos of the damaged items and the packaging. Contact us within 48 hours of delivery at help@warmsteadco.com or 888-492-0691, and include your order number and the photos. We will arrange a replacement or refund as appropriate.

7.4 Lost or stolen packages

If tracking shows your package as delivered but you have not received it:

1. Check with neighbors, building management, or household members.
2. Check that the delivery address on your order confirmation is correct.
3. Contact your local carrier or post office using your tracking number.

If this does not resolve the issue, contact us at help@warmsteadco.com or 888-492-0691. We will work with you and the carrier to find your package or arrange a replacement.

If your package has not arrived within 30 business days of shipment and tracking shows no recent progress, contact us and we will investigate.

8. Address Changes

8.1 Before shipment

To update your delivery address, contact us at help@warmsteadco.com within 24 hours of placing your order. Include your order number, your original shipping address, and your new shipping address.

8.2 After shipment

We cannot change the delivery address once your order is in transit. If your order has already shipped, you can:

• Contact the carrier directly using your tracking number to request an address change (additional fees may apply), or
• Refuse delivery so the package is returned to us for reshipment (additional shipping fees may apply)

9. Undeliverable Packages

A package may be returned to us as undeliverable for any of these reasons:

• The address was incorrect or incomplete
• Delivery was refused, including refusal to pay customs charges
• Multiple delivery attempts failed
• The carrier could not access the delivery location

If this happens, we will contact you to arrange reshipment. You may be responsible for the extra shipping costs.

Packages that are not collected within the carrier's or local post office's holding period will be returned to us. Please watch your tracking and respond to any delivery notices from the carrier.

10. Shipping Coverage

We ship to most countries worldwide. If your country is not available at checkout, we cannot ship there at this time.

Delivery to remote areas, P.O. Boxes, and military addresses may take longer than our standard estimates.

You are responsible for making sure the products you order can be legally imported and used in your country.

11. Contact Us

For any questions or issues about shipping, please contact us:

Warmstead
Email: help@warmsteadco.com
Phone: 888-492-0691
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST