Refund policy

 

Return & Refund Policy

Last updated: September 28, 2026

1. Overview

By purchasing from warmsteadco.com, you agree to the following return and refund terms. These terms explain how returns, exchanges, and refunds work for customers worldwide.

Please read this policy carefully before placing an order.

2. Shipping & Delivery Times

Orders ship internationally. Most orders arrive within 10–15 business days of shipment. Delivery times can vary depending on your location, local carriers, and customs processing.

All return and refund windows in this policy start from the date your order is delivered, not the date it ships.

3. 30-Day Money-Back Guarantee

3.1 Guarantee coverage

Warmstead offers a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, contact our customer support team within 30 calendar days of delivery to request a refund.

3.2 Eligibility

To qualify for a refund under the money-back guarantee:

• You must contact customer support within 30 calendar days of delivery to start the return.
• Items must be unused and in like-new condition.
• Items must be returned in the original packaging with all accessories, cables, manuals, and inserts included.
• You are responsible for return shipping costs.
• Refunds will be issued to your original payment method within 10 business days after we receive the returned product.

3.3 Items not eligible for return

• Items returned more than 30 calendar days after delivery
• Items that show signs of use, wear, or physical damage (except manufacturer defects)
• Items missing accessories, parts, manuals, or original packaging
• Items that have been modified, disassembled, or repaired by anyone other than Warmstead
• Items damaged through misuse, accidents, water exposure, or improper charging or power sources

4. Damaged & Defective Products

4.1 Inspection upon delivery

Please inspect your order upon delivery. Contact us immediately if:

• The item is damaged in shipping
• You received the wrong item
• Parts or accessories are missing

Shipping damage must be reported within 48 hours of delivery.

4.2 Defective products

If your item stops working or does not function as described under normal use, contact us within 30 calendar days of delivery at help@warmsteadco.com or 888-492-0691. Please include clear photos or a short video of the problem. If the defect is verified, we will:

• Provide a prepaid return label at no cost to you, and
• Issue a full refund, or
• Send a replacement at no charge

5. How to Start a Return

Items returned without prior authorization will not be accepted.

5.1 Contact us first

• Email: help@warmsteadco.com
• Phone: 888-492-0691
• Business hours: Monday – Friday, 9:00 AM – 5:00 PM EST

5.2 What to provide

• Your order number
• Product name
• Reason for return
• Photos or video of the product (especially for defective or damaged items)

5.3 Return authorization

After we review your request, we will:

• Send you a return authorization number
• Provide a return form
• Send instructions on how and where to ship the package
• Provide a prepaid return label (defective or damaged items only)

5.4 Shipping your return

Pack the item securely in its original packaging, include the completed return form, write your return authorization number on the outside of the package, and ship it to the address provided with your authorization.

For standard returns, you choose and pay for the shipping method. We recommend a trackable service or shipping insurance, because we cannot guarantee receipt of your return. International returns may take several weeks to reach us.

6. Refund Processing

6.1 Inspection & approval

When we receive your return, we will inspect the item, confirm that it meets our return conditions, and notify you by email of your refund status.

6.2 Refund timeline

Approved refunds are issued automatically to your original payment method within 7 to 10 business days of approval.

6.3 What is not refunded

• Original shipping costs (unless the item was defective, damaged, or incorrect)
• Return shipping costs (unless the item was defective, damaged, or incorrect)
• Customs duties, import taxes, or brokerage fees charged by your country

6.4 Delayed or missing refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again. Refunds may take 1–2 billing cycles to appear.
2. Contact your credit card company or bank. The refund may take time to post, and currency conversion can cause small differences in the amount shown.
3. Contact us at help@warmsteadco.com or 888-492-0691. We reply within 24 hours.

7. Exchanges

We exchange items only when they are:

• Damaged in shipping (verified by our team)
• Incorrect (our error)
• Defective (verified by our team)

To request an exchange, contact help@warmsteadco.com or 888-492-0691 with your order number, photos of the issue, a description of the problem, and the replacement you want.

For any other change, the fastest way to get what you want is to return the item through the standard process and place a new order separately.

8. Non-Returnable Items

• Gift cards and promotional or free items
• Items marked "Final Sale" or "Non-Returnable" at the time of purchase
• Items returned without a return authorization number

9. Return Address

The correct return address will be provided with your return authorization. Do not send items without first getting a return authorization number, because unauthorized returns will not be accepted.

10. Contact Us

Warmstead
Email: help@warmsteadco.com
Phone: 888-492-0691
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST